Sahoolat AI — Your Need, Our Mission

Introduction

Welcome to Sahoolat AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we handle information when you use our website, mobile applications, and AI-powered services.

By using Sahoolat AI, you agree to how we process information as described in this policy.

What Data Collection Means

When we say we "collect" or "process" data, we mean information you enter or generate in the app (such as your phone number, profile, jobs, chats, or uploads) is sent to our servers through secure APIs and stored in our database so the app can work—for example, to log you in, save your account, match jobs, run AI chat, send notifications, and handle orders or support.

This is operational data for running Sahoolat AI. It is not collected to sell to advertisers, build ad profiles, or show you third-party targeted ads.

We do not:

Sell your personal information
Use your data for third-party advertising or ad networks
Share your data with data brokers for marketing purposes

In the mobile app: Settings → Privacy shows the same summary—your information is sent through our APIs, stored securely, and used only to operate Sahoolat AI (account, jobs, chat, payments, support, and notifications).

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1. How We Use Your Information

1.1 Core Service Operations

AI Matching: Process your job requirements and shopping lists through our AI to match you with relevant service providers and sellers
Bid Management: Facilitate the bidding process and communications between users and service providers
Location Services: Connect you with nearby experts and shops based on your location
Recommendations: Provide personalized suggestions using AI analysis
Communication: Send notifications about bids, messages, and platform updates

1.2 Platform Improvement

Improve our AI and matching features based on how the app is used
Develop and test new product features
Fix bugs and troubleshoot platform functionality
Use crash and diagnostic signals to keep the app stable and reliable

1.3 Security and Fraud Prevention

Verify user identity and prevent fraud
Protect against unauthorized access
Enforce our terms of service
Comply with legal obligations

1.4 Support and Notifications

Provide customer support and safety
Respond to inquiries and requests
Send service-related messages (order confirmations, bid notifications, account alerts)

1.5 Mobile App Purposes

Data sent through our APIs and stored in our database is used only to operate the app, including:

Authenticate users and set up accounts
Match buyers and service providers
Show nearby jobs and providers when you use location features
Generate AI chat responses (including via OpenAI when you consent)
Provide support, safety, and notifications
Process payments and wallet flows
Run app diagnostics to fix errors and improve reliability

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2. How We Share Your Information

2.1 With Service Providers and Sellers

When you post a job or shopping list, we share relevant information with:

Nearby service providers who may bid on your jobs
Local shops and stores who can fulfill your shopping lists
Information shared includes: job/shopping requirements, location area, budget ranges, and contact preferences

2.2 With Service Partners

We may share information with:

Payment processors (for secure transactions)
Cloud hosting providers (for data storage)
Diagnostic and reliability tools (such as Firebase/React Native diagnostics and Microsoft Clarity) only to understand crashes, performance, and app usage—not for ads
OpenAI (for AI chat processing only after you consent to AI data sharing)
Communication services (for notifications and messages)
Identity verification services

2.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred to the acquiring entity.

2.4 Legal Requirements

We may disclose information when required by law, including:

Compliance with legal processes (subpoenas, court orders)
Protection of our rights and property
Investigation of fraud or security issues
Protection of user safety

2.5 Aggregate and Anonymized Data

We may share anonymized, aggregated statistics that cannot identify you personally for internal reporting and platform insights. We do not share identifiable user data for advertising.

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3. AI and Data Processing

3.1 AI-Powered Features

Our AI chatbot processes your conversations to:

Understand your service or shopping requirements
Extract relevant details for job postings
Match you with appropriate providers and sellers
Generate recommendations and suggestions

3.2 Data Training

We may use anonymized and aggregated data to:

Train and improve our AI models
Enhance matching algorithms
Improve natural language understanding
Optimize platform performance

Important: Individual user data is not used to train AI models that would expose your personal information to other users.

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4. AI Chat and OpenAI

SahoolatAI uses OpenAI to generate AI chat responses. When you use AI chat features, the content you provide may be sent to OpenAI for processing. This may include your chat messages, uploaded content, and any location information you choose to use in a location-based request.

This information is sent to OpenAI to process your request and generate a response. You can choose not to allow AI data sharing. If you decline, AI chat features that require OpenAI processing will not be available. You can change your AI data sharing choice in the app's Privacy settings.

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5. Data Retention

We retain your information for as long as:

Your account remains active
Necessary to provide our services
Required by law or for legitimate business purposes

You can request deletion of your account and associated data at any time. In the mobile app, you can initiate deletion from Settings > Delete My Account without contacting support. You may also contact us for assistance.

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6. Your Privacy Rights

6.1 Access and Portability

Request a copy of your personal data
Export your data in a portable format

6.2 Correction and Update

Update your profile information anytime
Correct inaccurate data

6.3 Deletion

Delete your account in the app via Settings > Delete My Account
Request deletion of your account and data by contacting us
Some information may be retained for legal compliance

6.3a AI Data Sharing Choice

You can enable or disable AI data sharing (including sharing with OpenAI) in the app's Privacy settings. If you decline AI data sharing, AI chat features that require OpenAI processing will not be available.

6.4 Opt-Out Rights

Limit location use in the app when location features are optional
Control AI data sharing in Privacy settings

6.5 Data Processing Objection

Object to certain data processing activities
Restrict specific uses of your data

To exercise these rights, contact us at privacy@sahoolatai.com

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7. Data Security

We implement industry-standard security measures:

Encryption: Data encrypted in transit (SSL/TLS) and at rest
Access Controls: Strict access limitations to personal data
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: Trusted cloud hosting with robust security
Employee Training: Staff trained on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

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9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

Contact information notification to registered users
Prominent notice on our platform
Updated "Last Updated" date

Continued use of the platform after changes constitutes acceptance of the updated policy.

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10. Contact Information

For privacy-related questions, concerns, or requests:

Sahoolat AI Privacy Team

Support: support@sahoolatai.com

Privacy Email: privacy@sahoolatai.com

Website: sahoolatai.com

Address: Soan Garden Block B (46000), Islamabad (Capital Territory) of Pakistan.

Data Protection Officer: [DPO Name/Contact if required in your jurisdiction]

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11. Regional Privacy Rights

For EU/EEA Users (GDPR)

You have additional rights under the General Data Protection Regulation:

Right to data portability
Right to lodge complaints with supervisory authorities
Right to withdraw consent at any time

Legal Basis for Processing:

Contractual necessity (to provide services)
Legitimate interests (platform improvement)
Legal compliance
Your consent (for optional features such as AI data sharing)

For California Users (CCPA)

Under the California Consumer Privacy Act, you have the right to:

Know what personal information is collected
Know if personal information is sold or disclosed
Opt-out of the sale of personal information
Access your personal information
Request deletion of personal information
Non-discrimination for exercising your rights

We do not sell your personal information.

For Pakistan Users

We comply with applicable Pakistani data protection laws and regulations, including any sector-specific requirements.

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12. Consent

By using Sahoolat AI, you consent to:

Processing information through our APIs and storing it to provide the app and its features
Processing of your data by our AI systems when you use those features
Sharing information with service partners only as needed to run the platform (for example payments, hosting, OpenAI with your consent, or matching with providers on your jobs)

This consent does not include selling your data or using it for third-party advertising.

You may withdraw consent at any time by discontinuing use of the platform or contacting us to delete your account.